FAQ

As a rule, event tickets are excluded from the fourteen-day cancellation and refund policy. During the purchase process, our General Terms and Conditions expressly inform you on the binding nature of the purchase.

Our tickets are not personalised. Therefore, they can be transferred to another person.

Lost tickets cannot be reimbursed.

Yes, there is a box office on site. Please note that ticket availability cannot be guaranteed. Payment is only possible via cashless methods.

Yes, you may leave the tournament grounds and return later. Upon initial entry, you will receive a wristband that allows re-entry to the tournament grounds and the Steffi Graf Stadium. This policy applies only to visitors with a tribune ticket, not to those with a ground ticket.

Children up to the age of 6 years are free of charge. Please note that the child is not entitled to a seat.

You can take your child (up to and including the age of 6 years) to your seat.

School children, students, and trainees receive a 20% discount upon presentation of a valid ID.

People with disabilities (with a disability level of 50 or higher) and wheelchair users shall receive a discount of 50% upon showing their ID. Companions of people with disabilities with a 'B' on their ID shall also be entitled to a discount of 50%. Discounted tickets shall not be eligible for further discounts.

Is it possible to leave the tournament site with my ticket for the Steffi Graf Stadium and come back later? Yes, you can leave the tournament site and come back later. When leaving the tournament site you will receive a wristband enabling you re-entry onto the tournament site and into the Steffi Graf Stadium.

Credit card: Online payment via credit card by Mastercard, Visa, American Express, Diners or JCB.

PayPal: Online payment via a PayPal account. Your PayPal account data will be required. With PayPal Express, your personal data is directly retrieved from the PayPal account, which considerably shortens the ordering process.

ApplePay: Online payment via Apple Pay - the payment function for Apple smart phone users. Apple Pay can be used to pay by touch ID on iPhone, iPad, Apple watch and MAC devices.

Unfortunately, purchase on account is not possible.

No, the tournament ticket does not include a ticket for the local public transport.

We recommend travelling by public transport (the BVG (Berlin Transport Service) ticket is NOT included). The S-Bahn station Grunewald and the bus stop Hagenplatz are within walking distance. The way to the site is sign posted. There are no parking spaces available on-site.

Persons with disabilities (from a degree of disability of 50) and wheelchair users receive a 50% discount upon presentation of valid ID. Accompanying persons of individuals with a “B” in their disability ID are also entitled to a 50% discount. The venue and the Steffi Graf Stadium are fully accessible. Wheelchair spaces are available in blocks A0 and B0.

Bags no larger than A4 size are permitted.

Flags and banners up to 1 metre in length and a maximum size of A3 are permitted.

The use of larger cameras with interchangeable lenses is not permitted.

Kreditkarten: VISA, Mastercard, Diners, Discover, American Express, JCB, (China) Union Pay

Debitkarten: Girocard, VPay, Maestro, Bancontact

Digitale Wallets: Apple Pay, Google Pay

Each person may bring a maximum of two 0.5-litre PET bottles of water. Glass containers are not permitted. Bringing food is generally prohibited for spectators in the stands.

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Our information desk at the entrance area is available for any questions you may have. For enquiries in advance or outside event hours, please feel free to email us at info@berlintennisopen.de.

Please send us your application, including a short CV, to info@berlintennisopen.de and let us know which area you are particularly interested in.